Job Description
Launch your career with Metro Solutions Group! We're seeking enthusiastic individuals for our entry-level Customer Service Associate position in Kansas City. This part-time role offers flexible scheduling and comprehensive training to help you develop professional skills while supporting our clients' needs. Join our collaborative team and gain hands-on experience in a fast-paced, rewarding environment.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions and maintain accurate client records in our CRM system
- Collaborate with team members to resolve complex customer issues efficiently
- Contribute to continuous improvement of customer service protocols
- Meet performance metrics for response times and customer satisfaction scores
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent required; college students encouraged to apply
- Strong verbal communication skills with clear articulation
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude and commitment to exceptional customer experiences
- Ability to work independently while contributing to team goals
- No prior experience necessary—comprehensive training provided