Job Description
We are seeking a dedicated Customer Support Specialist to join our growing team in Jacksonville, FL. This is an excellent opportunity to earn a competitive salary while enjoying a supportive work environment. Whether you are looking for a full-time career or a part-time role to earn extra cash, we offer flexible scheduling options to fit your lifestyle.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Schedule: Choose from full-time, part-time, or evening shifts.
- Benefits: Comprehensive health, dental, and vision insurance.
- Professional Growth: Clear pathways for career advancement within the company.
Our team values integrity, hard work, and customer satisfaction. If you are looking for a job in Jacksonville or nearby areas, apply today and take the first step towards a rewarding career.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints efficiently while maintaining a positive demeanor.
- Accurately document all customer interactions and account information in our CRM system.
- Assist customers with product information, billing questions, and technical support.
- Collaborate with the team to improve service processes and customer satisfaction scores.
- Stay updated on company policies, products, and services to provide accurate information.
- Handle escalated issues with empathy and professionalism.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is highly preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle pressure effectively.
- Basic computer proficiency and typing skills.
- Willingness to work evenings, weekends, or holidays as needed.