Job Description
Are you looking for a rewarding career in the heart of the East Bay? Pacific Bay Tech Solutions is seeking dedicated professionals to join our dynamic team in Oakland, CA. We pride ourselves on delivering exceptional service and offer both evening part-time and full-time opportunities for candidates seeking flexibility and growth.
As a member of our team, you will play a crucial role in maintaining our high standards of customer satisfaction. Whether you are working the evening shift to support our after-hours clientele or joining us full-time, your contributions will directly impact our company's success.
Responsibilities
- Manage and resolve customer inquiries via phone, email, and live chat with a focus on accuracy and empathy.
- Assist clients in troubleshooting technical issues and navigating our platform.
- Maintain detailed and accurate records of all customer interactions in our CRM system.
- Collaborate with the evening support team to ensure seamless operations during peak hours.
- Proactively identify opportunities to upsell or cross-sell relevant products and services.
- Adhere to company policies and procedures regarding data privacy and security.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service, preferably in a tech or support environment.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Proficiency with computers and basic software applications.
- A positive attitude and a genuine desire to help others succeed.