Job Description
Are you a people person with a passion for problem-solving?
Nashville Digital Solutions is looking for a dedicated Customer Success Manager to join our elite evening team. We are a fast-growing technology firm headquartered in the heart of Music City, and we are committed to delivering world-class support to our clients after hours.
In this role, you will be the bridge between our clients and our product. You will manage key accounts, resolve complex issues, and ensure our clients feel valued and heard during their evening interactions. If you are seeking a flexible part-time opportunity that offers professional growth and a vibrant work environment, we want to meet you.
Why join us?
- Flexible Schedule: Enjoy a healthy work-life balance with evening shifts.
- Competitive Pay: Earn a solid income with performance-based incentives.
- Modern Culture: Work in a collaborative, tech-forward environment in downtown Nashville.
Responsibilities
- Manage and nurture client relationships during evening peak hours to ensure high retention rates.
- Resolve technical issues and service inquiries via phone, email, and live chat efficiently.
- Collaborate with the product and engineering teams to escalate and resolve recurring issues.
- Conduct evening training sessions and onboarding calls for new account users.
- Analyze customer feedback to drive improvements in our service protocols.
- Maintain accurate records in the CRM system and prepare daily performance reports.
- Act as the primary point of contact for escalated client concerns.
Qualifications
- Minimum of 2 years of experience in customer success, technical support, or account management.
- Strong verbal and written communication skills with a professional, empathetic tone.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to work independently and manage time effectively during evening shifts.
- Problem-solving mindset with a focus on client satisfaction and retention.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Reliable internet connection and a dedicated workspace for remote evening shifts.