Job Description
Join our dynamic team at Apex Solutions Group as a Remote Customer Service Specialist! We're seeking passionate individuals in the Tampa, FL area to deliver exceptional support to our growing client base. This flexible part-time role offers the perfect blend of remote work and professional growth, with opportunities for advancement to full-time positions. Enjoy competitive pay, comprehensive training, and a supportive virtual environment while making a tangible impact on customer satisfaction.
Why Work With Us?
- Flexible remote work with Tampa-based team support
- Industry-leading training and certification programs
- Clear pathways to full-time roles and leadership positions
- Health benefits eligibility (after 90 days)
- Monthly performance bonuses and recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product-related concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with Tampa-based support teams for complex cases
- Meet/exceed performance metrics (CSAT, resolution times)
- Contribute to process improvement initiatives
- Participate in bi-weekly virtual team meetings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Reliable high-speed internet and quiet home office
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends (10-20 hours/week)