Job Description
Join Metro Solutions Group, Detroit's leading service provider, and become part of our dynamic team! We're seeking motivated Customer Service Specialists to deliver exceptional client experiences while offering flexible scheduling options including part-time and full-time roles. Enjoy competitive pay, comprehensive training, and growth opportunities in a collaborative environment. Perfect for students, parents, or career changers seeking work-life balance without compromising on professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues efficiently with empathy and professionalism
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to enhance customer satisfaction
- Meet performance metrics including resolution times and quality scores
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced setting
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Valid Michigan driver's license (for occasional field visits)
- Fluency in English; bilingual candidates strongly encouraged