Job Description
Join our award-winning customer service team in London! We're seeking dynamic individuals for flexible part-time and full-time roles supporting our global clients. Enjoy competitive pay, comprehensive training, and career growth opportunities in a modern, inclusive environment. Perfect for students, career changers, or those seeking work-life balance.
Why Choose Us? • Industry-leading benefits package • Hybrid work options • Regular performance bonuses • Professional development fund • Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve complex issues using CRM systems and escalation protocols
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate customer records and documentation
- Meet/exceed performance metrics including CSAT and resolution times
- Identify process improvement opportunities
- Stay updated on product knowledge and regulatory changes
Qualifications
- Minimum 1 year customer service experience
- Proficiency in CRM platforms (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- UK work authorization required
- Relevant industry certification preferred
- Fluent in English with additional language skills advantageous