Job Description
Join NexCare Solutions as a Customer Service Specialist in Columbus, IL! We're seeking dynamic individuals to deliver exceptional support through flexible scheduling options. Enjoy competitive pay, remote-friendly shifts, and career growth opportunities in a fast-growing healthcare technology company. Perfect for students, parents, or professionals seeking work-life balance.
Our Columbus team supports cutting-edge telehealth platforms serving 500K+ patients. You'll be part of an inclusive culture that values innovation and employee well-being. Comprehensive training provided with advancement paths to senior roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues for telehealth platform users
- Maintain accurate documentation in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet performance metrics for resolution time and satisfaction
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with digital communication tools
- Exceptional problem-solving abilities
- Flexible availability including evenings/weekends
- Basic healthcare knowledge (training provided)
- Strong typing skills (40+ WPM)