Job Description
Join Nexus Solutions Group as a Customer Service Specialist in Atlanta and enjoy the flexibility to balance work and life! We're hiring immediately for both full-time and part-time roles with customizable schedules. As a key member of our support team, you'll deliver exceptional service while advancing your career in a dynamic environment.
Why Choose Us?
- Competitive hourly pay with performance bonuses
- 100% remote work options available
- Comprehensive health benefits (full-time)
- 401(k) matching program
- Paid time off and flexible scheduling
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues for enterprise clients using CRM systems
- Collaborate with sales team to upsell products during interactions
- Document cases accurately in Salesforce with zero errors
- Meet/exceed monthly KPIs for response time and resolution
- Train on new products quarterly to maintain expertise
- Participate in weekend rotational shifts (1-2 times/month)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in SaaS industry
- Proficiency with Salesforce, Zendesk, and Microsoft Office
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving abilities with analytical mindset
- Available for evening/weekend shifts as needed
- Must pass background check and drug screening