Job Description
Join Our Team as an Evening & Weekend Associate
We are seeking dedicated individuals to join our fast-growing team in Seattle, WA. We also have exciting opportunities available in Virginia for those seeking a remote or on-site part-time role. This is an Immediate Hire position, perfect for those looking for flexible scheduling.
As a key member of our support team, you will play a crucial role in maintaining our high standards of customer satisfaction while enjoying the flexibility of evening and weekend shifts.
Responsibilities
- Manage Customer Inquiries: Handle a high volume of customer support tickets via chat and email during evening and weekend hours.
- Shift Adherence: Commit to your scheduled shifts (e.g., 5:00 PM - 10:00 PM) and weekends to ensure seamless operations.
- Problem Resolution: Troubleshoot technical issues and resolve customer concerns efficiently and empathetically.
- Documentation: Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Team Support: Collaborate with day-shift supervisors to relay critical information and ensure continuity of service.
Qualifications
- Availability: Must be available to work a minimum of 20 hours per week, including evenings and weekends.
- Communication Skills: Excellent verbal and written English skills with a professional tone.
- Experience: Previous customer service or technical support experience is preferred but not mandatory.
- Technical Proficiency: Comfortable navigating web browsers and using basic office software.
- Reliability: Stable internet connection required if working remotely from Virginia or Seattle.