Job Description
Are you seeking a career with flexibility and growth? Apex Support Solutions is currently hiring Customer Service Representatives for our high-traffic Evening and Weekend Shifts.
Based in the heart of Kansas, we serve a diverse client base across the state and have expanding operations in Texas. This is a unique opportunity to join a dynamic team where your schedule flexibility is valued as much as your professional expertise. We offer a competitive benefits package, including health insurance, 401(k) matching, and paid training.
Why Join Us?
- Flexible Evening and Weekend schedules to suit your lifestyle.
- Comprehensive medical, dental, and vision coverage.
- Career advancement opportunities within a growing national network.
- Modern office environment in downtown Wichita.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex technical and account issues efficiently during off-peak hours.
- Document all customer interactions and solutions in our CRM system accurately.
- Collaborate with the regional team in Texas to ensure consistent service quality.
- Adhere to company policies and escalate issues when necessary.
- Build rapport with customers to ensure satisfaction and retention.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call center environments.
- Strong ability to work evenings, nights, and weekends on a rotating schedule.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Reliable transportation and the ability to pass a background check.