Job Description
We are seeking a motivated and detail-oriented Evening & Weekend Customer Service Representative to join our growing team in Milwaukee, Wisconsin. If you thrive in a dynamic environment and value a healthy work-life balance, this is the perfect opportunity for you.
At Apex Support Solutions, we understand the importance of flexibility. Our employees enjoy competitive pay, comprehensive benefits, and the chance to make a real impact on our clients' success while maintaining a schedule that fits their lifestyle.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the support team to identify trends and improve service protocols.
- Process orders, returns, and exchanges in accordance with company policies.
- Provide product information and technical assistance to non-technical customers.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call center environments.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work evenings (4:00 PM - 12:00 AM) and weekends (Saturday & Sunday).
- Reliable internet connection and a dedicated home office space.
- Problem-solving mindset with a customer-first attitude.