Job Description
Join Denver's fastest-growing flexible workforce! We're seeking motivated individuals for part-time evening and weekend remote support roles. Perfect for students, night owls, or those seeking supplemental income. Enjoy 100% remote work with flexible scheduling and no commute. Our supportive team provides comprehensive training and growth opportunities.
Why Work With Us?
- Competitive hourly pay + performance bonuses
- 100% remote work environment
- Flexible scheduling around your classes/life
- Comprehensive paid training provided
- Clear advancement path to full-time roles
- Modern tech stack and tools
Responsibilities
- Provide exceptional customer support via chat/email during evening/weekend shifts
- Resolve technical inquiries for SaaS products with clear documentation
- Collaborate with onshore/offshore teams for seamless handovers
- Maintain accurate ticket logs and response time metrics
- Contribute to knowledge base improvement initiatives
- Participate in monthly team syncs (remote-friendly)
- Adhere to SLA standards and quality benchmarks
Qualifications
- Currently enrolled in college/university or recent graduate
- Strong written communication skills in English
- Basic technical troubleshooting experience (hardware/software)
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Comfortable with evening/weekend scheduling (4-8 hour shifts)
- Proficient with CRM tools (Zendesk/Salesforce preferred)
- Type 40+ WPM with accuracy