Job Description
Are you ready to earn extra cash while securing a stable career path? Apex Workforce Solutions is actively seeking a driven Full Time Customer Service Representative to join our team in Houston, TX. We are committed to providing exceptional support to our clients and offer a modern, high-conversion work environment.
This is a fantastic opportunity for individuals looking to bridge the gap between part-time flexibility and full-time stability. If you are detail-oriented and passionate about helping others, we want to hear from you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive benefits package including health, dental, and vision insurance.
- Flexible scheduling options to fit your lifestyle.
- Clear pathways for career advancement and professional development.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email with professionalism and empathy.
- Process orders, returns, and exchanges accurately to ensure customer satisfaction.
- Maintain and update customer records in the CRM system with up-to-date information.
- Resolve complex customer issues by collaborating with the internal support team.
- Identify trends in customer feedback and suggest improvements to service protocols.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Previous experience in customer service or call center operations.
- Proficient in Microsoft Office Suite and computer navigation.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Reliable internet connection and computer access for remote or hybrid roles.