Job Description
Join our award-winning customer experience team at Global Solutions Ltd. and become the voice of our brand! We're seeking passionate individuals to deliver exceptional service through flexible part-time roles across London. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and career progression opportunities. With 95% of our part-time staff reporting high job satisfaction, this is your chance to thrive in a supportive environment where your contributions truly matter.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve complex issues and complaints using our proprietary CRM system
- Process orders and returns while maintaining 99% accuracy standards
- Collaborate with cross-functional teams to improve service workflows
- Identify upsell opportunities to enhance customer loyalty
- Document all interactions in compliance with GDPR regulations
- Maintain product knowledge through our continuous learning platform
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce or HubSpot preferred)
- Strong problem-solving abilities with attention to detail
- Availability to work evenings/weekends (minimum 20 hours/week)
- Customer service certification or relevant degree advantageous
- Fluency in English and at least one additional language