Job Description
Join our award-winning team as a Customer Service Specialist in Charlotte, NC! We're seeking dynamic individuals to deliver exceptional client experiences through multiple channels. This role offers both full-time and part-time flexible schedules, ideal for work-life balance seekers. Enjoy competitive pay, comprehensive training, and career growth opportunities in a fast-paced tech environment.
Our hybrid work model combines office collaboration with remote flexibility. Perfect for career changers and experienced professionals alike. Apply today to join North Carolina's most innovative service team!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve complex inquiries with empathy and problem-solving expertise
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvement opportunities
- Maintain deep product knowledge across service offerings
Qualifications
- High school diploma or equivalent; associate/bachelor's preferred
- 1+ years customer service or client-facing experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong multitasking and time management abilities
- Ability to work independently and in team environments
- Positive attitude with solution-oriented mindset
- Must reside in North Carolina