Job Description
Join our dynamic team at Premier Retail Solutions as a Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional support during evening hours while offering flexible full-time opportunities for career growth. This role is perfect for individuals seeking work-life balance without compromising on professional development.
Our London-based team thrives on innovation and client satisfaction. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while enjoying competitive pay and a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat during evening shifts
- Resolve product and service issues with professionalism and patience
- Process orders and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet key performance metrics (response time, resolution rate, CSAT)
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- Previous customer service or call center experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with CRM software and Microsoft Office Suite
- Ability to work independently during evening hours (4 PM - 12 AM)
- High school diploma or equivalent; relevant certifications a plus