Job Description
Join our award-winning team as a Customer Service Specialist and become the voice of innovation for Fortune 500 clients! We're seeking dynamic individuals to deliver exceptional support during high-demand evening and weekend shifts. Enjoy flexible scheduling, comprehensive training, and opportunities for career advancement in a fast-paced, collaborative environment. Our Chicago headquarters features modern amenities, competitive benefits, and a culture that values work-life balance.
Why Nexus Solutions Group? • Industry-leading compensation • Paid certification programs • Referral bonuses • Health stipend for part-timers • Employee discounts • Recognition programs
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, chat, and email during evening/weekend shifts
- Resolve complex technical issues using proprietary CRM systems with 95%+ resolution accuracy
- Document interactions and maintain detailed case histories in Salesforce
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed performance metrics including CSAT scores and handle times
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication skills with clear articulation
- Ability to thrive in flexible, non-traditional schedules
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Basic technical troubleshooting knowledge
- Spanish language skills highly desirable