Job Description
Join Nexus Solutions, a leading tech innovator in Minneapolis, as a Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional client experiences through flexible part-time and full-time roles. Enjoy competitive pay, modern workspaces, and growth opportunities in a supportive environment. Whether you're balancing studies or seeking career advancement, our Minneapolis team values your unique talents.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Update CRM systems with accurate case details and resolution documentation
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities through personalized service interactions
- Participate in weekly training sessions to master product updates
- Maintain 99% data accuracy in customer account management
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B tech sector
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Basic HTML knowledge for troubleshooting client portals
- Valid Minnesota driver's license for occasional client site visits