Job Description
Join Georgia Retail Solutions as a Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional customer experiences across our Atlanta-based retail operations. Whether you're looking for flexible part-time hours or exploring full-time growth opportunities, we provide a supportive environment with competitive compensation and career advancement paths.
Why Join Us? Enjoy industry-leading training, employee discounts, and a culture that values work-life balance. Perfect for students, career changers, or experienced professionals seeking flexibility.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product and service issues while maintaining high customer satisfaction scores
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with sales and support teams to resolve complex customer concerns
- Document interactions and maintain detailed customer records
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in retail or hospitality
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including weekends and holidays
- Strong attention to detail and multitasking abilities
- Positive attitude and commitment to teamwork