Job Description
Join our dynamic team at Fresno Community Services as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional service while enjoying flexible scheduling. This role offers the perfect blend of meaningful work and work-life balance in California's Central Valley.
As a cornerstone of our operations, you'll be the face of our organization, ensuring every interaction exceeds expectations. We provide comprehensive training, career advancement opportunities, and a supportive environment where your contributions are valued.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities for process improvements and suggest solutions
- Adhere to company policies and maintain confidentiality standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license (for occasional field visits)