Job Description
Join our dynamic team at Global Retail Solutions Ltd as a Customer Service Specialist in the heart of London! We're seeking passionate individuals to deliver exceptional customer experiences through multiple channels. Whether you're a student seeking flexible hours or a professional looking for part-time opportunities, this role offers competitive pay and growth potential. Enjoy modern workspaces, comprehensive training, and a supportive environment where your voice matters.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve product issues and process returns/exchanges efficiently
- Update customer records in CRM systems with accurate information
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed transaction logs and performance metrics
- Participate in weekly training sessions to enhance product knowledge
- Support seasonal peak periods with flexible scheduling options
Qualifications
- Previous customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and as part of a team
- Flexibility to work evenings/weekends during peak seasons
- Positive attitude and problem-solving mindset
- Eligibility to work in the United Kingdom
- Basic understanding of retail operations (desirable)