Job Description
Join our award-winning team at Dynamic Solutions Ltd as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences for our clients in Manchester. Enjoy flexible hours, competitive pay, and opportunities for career growth. Whether you're a student or experienced professional, we offer the perfect work-life balance with part-time and full-time options available. Join us in transforming customer service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet and exceed performance metrics for customer satisfaction
- Identify and escalate complex issues to senior team members
Qualifications
- Previous customer service experience preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving abilities
- Ability to work independently and in team environments
- Flexibility to work evenings and weekends
- Positive attitude with a customer-first mindset