Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking dynamic individuals to deliver exceptional support to our growing client base across Manchester and the UK. This flexible role offers competitive hourly rates, comprehensive training, and opportunities for career advancement. Whether you're a student, parent, or career changer, our part-time schedule adapts to your lifestyle while providing meaningful impact.
Enjoy modern benefits including remote work options, quarterly team events, and performance-based bonuses. Our Manchester office features state-of-the-art facilities with free parking and excellent transport links. Apply today to become part of a company that values your growth and wellbeing!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with exceptional professionalism
- Maintain accurate case documentation in Salesforce CRM system
- Collaborate with technical teams to resolve complex product issues
- Proactively upsell premium services based on customer needs
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
- Support seasonal customer demand peaks with flexible scheduling
Qualifications
- Minimum 1 year customer service experience preferred
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work 20-30 hours per week with flexible availability
- Strong problem-solving abilities and emotional intelligence
- UK residency and right to work authorization
- Basic understanding of IT products/services advantageous