Job Description
Join our dynamic team at North East Solutions Ltd as a Customer Service Specialist in Washington, Tyne and Wear. We're seeking passionate individuals to deliver exceptional customer experiences while enjoying flexible working arrangements. This role offers the perfect blend of remote and on-site work, with competitive compensation and growth opportunities. Whether you're looking for part-time hours or transitioning to full-time, we provide comprehensive training and a supportive environment to help you thrive. Apply today and become part of our award-winning customer service excellence team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve customer issues efficiently and maintain high satisfaction rates
- Process orders, returns, and exchanges with precision
- Update customer records in CRM systems accurately
- Collaborate with team members to resolve complex cases
- Meet performance metrics including response times and resolution rates
- Identify and escalate product/service improvement opportunities
Qualifications
- Previous customer service experience preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Positive attitude with customer-first mindset
- Basic understanding of e-commerce platforms