Job Description
Join our award-winning team at Global Solutions UK as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences in our dynamic London office. This flexible role offers both part-time and full-time options, perfect for work-life balance seekers. Enjoy competitive pay, comprehensive training, and career growth opportunities in a supportive environment. Apply today to become part of our innovative customer experience revolution!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve complex customer issues with empathy and efficiency
- Document all interactions in our CRM system with 100% accuracy
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics (CSAT, FCR, response times)
- Proactively identify upsell opportunities to drive revenue
- Maintain detailed product knowledge across service offerings
Qualifications
- Minimum 1 year customer service experience in a B2B environment
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce/HubSpot preferred)
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced digital environment
- Positive attitude with resilience under pressure
- Eligibility to work in the United Kingdom