Job Description
Join our award-winning customer experience team in the heart of London! Global Connect Solutions is seeking dynamic individuals to deliver exceptional service to our diverse client base. This flexible part-time role offers competitive pay, modern hybrid work options, and clear pathways to full-time advancement. Perfect for students, parents, or career changers seeking work-life balance without sacrificing professional growth.
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve complex billing and technical issues using CRM systems
- Collaborate with cross-functional teams to improve service protocols
- Maintain 95%+ customer satisfaction metrics through personalized solutions
- Contribute to process optimization initiatives
- Train on new product launches quarterly
Qualifications
- 1+ years customer service experience in regulated industries
- Proficiency in Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environments
- Fluency in English with additional languages valued
- Flexible availability including weekends and evenings
- Proven problem-solving with conflict resolution expertise