Job Description
We are currently expanding our operations and are urgently seeking dedicated professionals to join our growing team in the New York and Philadelphia areas. We offer a competitive compensation package, flexible scheduling options, and a supportive work environment perfect for those seeking evening shifts or full-time stability.
Why Join Us?
At Apex Digital Solutions, we believe in empowering our employees. As we scale our customer support division, we are looking for individuals who are ready to take the next step in their career. Whether you are looking for part-time evening work to balance your lifestyle or a full-time role with advancement potential, we have a position tailored for you.
Key Responsibilities:
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on evening and night shift coverage.
- Resolve customer complaints and issues efficiently while maintaining a positive and professional demeanor.
- Update customer information accurately in our CRM database and internal systems.
- Collaborate with the support team to improve service quality and response times.
- Adhere to all company policies, procedures, and compliance regulations.
- Identify opportunities to upsell products or services where appropriate.
Qualifications:
- High school diploma or GED equivalent required; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, call centers, or retail is a plus.
- Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Proactive problem-solver with a strong attention to detail.
Skills: Customer Service, Communication, Problem Solving, Microsoft Office, Time Management, Conflict Resolution.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on evening and night shift coverage.
- Resolve customer complaints and issues efficiently while maintaining a positive and professional demeanor.
- Update customer information accurately in our CRM database and internal systems.
- Collaborate with the support team to improve service quality and response times.
- Adhere to all company policies, procedures, and compliance regulations.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High school diploma or GED equivalent required; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, call centers, or retail is a plus.
- Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Proactive problem-solver with a strong attention to detail.