Job Description
Join our award-winning team in San Antonio! Dynamic Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional experiences. Enjoy flexible scheduling, comprehensive training, and a supportive environment. Whether you're seeking part-time supplemental income or full-time career growth, we offer competitive benefits and advancement opportunities. Perfect for students, parents, and career changers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Meet/exceed performance metrics for quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Available for evening/weekend shifts as needed
- Bilingual (English/Spanish) highly desired