Job Description
Welcome to Jacksonville Connect, where we are redefining the employment landscape in Northeast Florida. We are currently seeking driven individuals to join our growing team for both full-time and part-time positions. If you are looking for a role that offers flexibility, competitive pay, and a supportive work environment, we want to hear from you.
In this role, you will be the voice of our brand, ensuring our clients receive top-tier support while enjoying a career path that fits your lifestyle. Whether you are seeking a steady full-time schedule or a flexible part-time arrangement, we provide the training and resources you need to succeed.
Why Join Us?
- Flexible Scheduling: Choose between full-time or part-time hours that suit your needs.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement within the organization.
- Modern Tools: Work with state-of-the-art technology and CRM systems.
Responsibilities
- Manage Communications: Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions to ensure high satisfaction rates.
- Documentation: Maintain detailed and accurate records of all customer interactions and transactions in the CRM system.
- Process Improvement: Identify trends in customer feedback and suggest improvements to enhance service delivery.
- Team Collaboration: Work closely with team leads and cross-functional departments to resolve complex issues.
- Compliance: Adhere to all company policies, procedures, and industry regulations at all times.
Qualifications
- Education: High school diploma or GED required; some college or relevant certifications are a plus.
- Experience: Previous customer service or support experience is preferred but not required for qualified candidates.
- Skills: Strong verbal and written communication skills; ability to type at least 35 WPM.
- Computer Literacy: Proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Attitude: A customer-first mindset with a positive and empathetic demeanor.
- Availability: Must be available to work flexible hours, including weekends and holidays as needed.