Job Description
Are you ready to take your career to the next level?
At Premier Support Solutions, we pride ourselves on delivering exceptional service to our clients across the region. We are currently seeking a highly motivated and detail-oriented Customer Service Representative to join our growing team in Oklahoma City. If you are looking for a dynamic environment where your contributions are valued, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and advancement.
- A supportive and inclusive company culture.
- Modern work environment with state-of-the-art facilities.
Key Responsibilities:
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on high-quality service.
- Resolve customer issues and complaints efficiently while maintaining a positive demeanor.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Identify opportunities for process improvement and provide feedback to management.
Qualifications:
- High school diploma or equivalent; Associate's degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on high-quality service.
- Resolve customer issues and complaints efficiently while maintaining a positive demeanor.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Identify opportunities for process improvement and provide feedback to management.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.