Job Description
Are you a dedicated professional seeking a rewarding career in El Paso, TX? Horizon Retail Solutions is looking for a dynamic Customer Service Representative to join our thriving team. We pride ourselves on delivering exceptional experiences to our clients and employees alike.
In this full-time role, you will serve as the face of our brand, ensuring our customers receive the highest level of support. We offer a competitive salary, comprehensive benefits package, and a culture that values growth and innovation.
Responsibilities
- Manage High-Volume Inquiries: Handle a steady stream of customer calls, emails, and live chats with professionalism and efficiency.
- Resolve Complex Issues: Diagnose customer problems quickly and provide effective, empathetic solutions to ensure satisfaction.
- Process Transactions: Accurately handle sales orders, returns, and account updates using our proprietary CRM system.
- Collaborate with Teams: Work closely with sales and logistics departments to ensure seamless service delivery.
- Upsell Opportunities: Identify opportunities to recommend additional products or services that meet customer needs.
- Maintain Records: Keep detailed, up-to-date logs of all customer interactions and account activities.
Qualifications
- Education: High school diploma or GED equivalent required; Associate’s degree preferred.
- Experience: Minimum of 1-2 years of experience in customer service or retail environments.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Work Ethic: Strong problem-solving abilities and a keen attention to detail.
- Availability: Ability to work flexible hours, including weekends and holidays, as required.