Job Description
Are you looking for a rewarding career in San Antonio that offers the perfect work-life balance? San Antonio Tech Solutions is seeking a dedicated Customer Service Representative to join our dynamic team. We are currently hiring for our evening shift, offering a flexible schedule that works around your life while providing the stability of a full-time role.
As the face of our company, you will play a crucial role in maintaining our high standards of customer satisfaction. Whether you are assisting clients via phone, email, or chat, your expertise will ensure our clients feel valued and heard.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee assistance programs.
- Career advancement opportunities within the company.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries during evening hours.
- Resolve customer complaints and issues with patience, empathy, and professionalism.
- Accurately document customer interactions and feedback in our CRM system.
- Provide product information and answer questions regarding services and billing.
- Collaborate with the support team to ensure consistent service quality.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments is preferred.
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic software applications (Microsoft Office, CRM tools).
- Ability to work independently and manage time effectively during evening shifts.