Job Description
Join a Dynamic Team in Columbus, Ohio
Are you looking for a rewarding part-time career that offers growth and flexibility? Ohio Retail Solutions is currently seeking enthusiastic individuals to join our customer support team. We are proud to offer no experience required positions with comprehensive paid training and a supportive work environment.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and care. We value reliability, a positive attitude, and a willingness to learn. If you are ready to start a new chapter in your career, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($15 - $18/hr)
- Flexible part-time schedule
- On-the-job paid training
- Opportunity for advancement within the company
- Modern office environment in Columbus
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with patience and empathy, escalating complex cases when necessary.
- Process customer orders, returns, and exchanges accurately.
- Maintain a high level of product and service knowledge to provide accurate information.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with team members to improve overall service quality and efficiency.
Qualifications
- High school diploma or equivalent required; some college is a plus.
- No prior customer service experience necessary; we provide full training.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Reliable computer and internet connection (if remote hybrid role is applicable).
- Ability to work a flexible schedule, including weekends and evenings.