Job Description
Join Tech Innovators Inc. as a Customer Service Representative and make a difference in Indianapolis! We're seeking dynamic individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and opportunities for advancement. Whether you're a student, parent, or career-changer, our part-time roles offer work-life balance while building valuable skills in a tech-forward environment.
Why Choose Us?
- Competitive hourly pay with performance incentives
- Flexible shifts (morning, afternoon, evening)
- Free training and certification programs
- Health benefits available for 30+ hour/week schedules
- Collaborative culture with career growth paths
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Upsell products/services based on customer needs
- Collaborate with technical teams for complex issues
- Maintain 95% customer satisfaction score
- Participate in weekly training and team meetings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce a plus)
- Excellent communication and problem-solving skills
- Ability to work independently and in teams
- Flexibility with evening/weekend shifts
- Basic technical troubleshooting knowledge