Job Description
Join our award-winning team at Ohio Solutions Group, where we're revolutionizing customer experiences across the state. We're seeking dynamic individuals to join our growing Columbus hub, with flexible opportunities for both full-time and part-time professionals. Enjoy competitive benefits, remote work options, and a culture that champions growth and work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to escalate complex cases
- Contribute to process improvement initiatives
- Meet/exceed performance metrics for quality and resolution time
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or technical support
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong written and verbal communication skills
- Ability to work independently and in team environments
- Basic technical troubleshooting knowledge
- Flexibility to work evenings/weekends as needed