Job Description
Join our dynamic team at Milwaukee Connect Solutions and become the voice of our valued customers! We're seeking passionate Evening Customer Service Representatives to deliver exceptional support during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a supportive work environment that values your growth. Perfect for students, parents, or professionals seeking work-life balance. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office
- Availability for evening shifts (3:00 PM - 11:00 PM)
- Positive attitude and teamwork mindset