Job Description
Join our award-winning customer service team in the heart of London! Global Solutions Group is seeking dynamic individuals to deliver exceptional support experiences. We offer flexible part-time and full-time roles with competitive benefits, including career progression paths and training opportunities. Perfect for students, career changers, or those seeking work-life balance.
Our vibrant office culture values collaboration, innovation, and employee well-being. Enjoy modern facilities, wellness programs, and a supportive environment where your contributions make a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rate
- Identify opportunities for process improvements
Qualifications
- Previous customer service experience preferred
- Excellent verbal and written communication skills
- Proficient in CRM software and MS Office Suite
- Strong problem-solving abilities and patience
- Ability to work flexible hours including weekends
- UK work authorization required