Job Description
Join our dynamic team as a Customer Service Representative at Nexus Solutions UK, where we bridge innovation with exceptional client experiences. This flexible part-time role offers the perfect opportunity to develop your communication skills while supporting our diverse client base across Manchester and the wider UK.
We provide comprehensive training, competitive hourly rates, and a supportive work environment ideal for students, career changers, or those seeking work-life balance. Enjoy modern facilities, flexible scheduling options, and opportunities for career advancement within our growing organisation.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues efficiently using CRM systems and problem-solving frameworks
- Process orders, returns, and service requests with accuracy
- Document all interactions in compliance with data protection regulations
- Collaborate with team members to ensure seamless service delivery
- Identify and escalate complex issues to senior team members
- Contribute to continuous improvement initiatives
Qualifications
- Previous customer service or call centre experience preferred
- Excellent verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours including evenings/weekends
- Attention to detail and organisational skills
- UK work permit and right to work in the UK
- Positive attitude with a customer-first mindset