Job Description
Are you searching for evening part time jobs in Kansas City, MO that offer immediate hiring opportunities? KC Support Solutions is currently seeking a dedicated Customer Service Associate to join our dynamic team. We pride ourselves on providing exceptional service and are looking for individuals who thrive in a fast-paced environment.
As a key member of our support team, you will be the voice of our brand, helping clients resolve inquiries and ensuring a seamless customer experience. We offer competitive pay, flexible scheduling, and a pathway for career growth.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and efficiency.
- Process customer orders, returns, and exchanges accurately using our CRM systems.
- Listen to customer concerns and provide effective, timely solutions to ensure satisfaction.
- Document all customer interactions and maintain detailed records in the database.
- Collaborate with team leads to identify process improvements and address recurring issues.
- Uphold company policies and standards during every customer interaction.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work evenings and weekends as required.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to multitask and remain calm under pressure.
- Previous customer service experience is preferred but not mandatory for immediate hires.