Job Description
Join CityHub Solutions as a Customer Service Associate and launch your career in a dynamic, supportive environment! We're seeking motivated individuals to deliver exceptional customer experiences during evening hours. Perfect for students, career changers, or anyone seeking flexible evening work. Enjoy competitive pay, comprehensive training, and a vibrant downtown Boston location. Be part of a team that values growth and work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, account, and service issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain positive brand representation in all interactions
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new systems
- Ability to work independently and in a team setting
- Reliable transportation to downtown Boston location
- Availability for 3-5 evening shifts (typically 4 PM - 9 PM)
- Positive attitude and customer-first mindset