Job Description
Join Philadelphia's fastest-growing customer experience team! Urban Dynamics Solutions is seeking passionate individuals for flexible part-time and full-time roles supporting our Fortune 500 clients. Enjoy hybrid work options, performance bonuses, and growth opportunities in a dynamic environment. Perfect for students, career changers, and experienced professionals seeking work-life balance. Immediate openings available!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries with empathy and problem-solving skills
- Document interactions and maintain detailed case records
- Collaborate with cross-functional teams to improve service quality
- Analyze customer feedback to identify process improvement opportunities
- Train new team members on company protocols and systems
- Meet/exceed performance metrics (CSAT, resolution time)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Flexible schedule availability (evenings/weekends required)
- Valid Pennsylvania ID for onboarding