Job Description
Join Austin's fastest-growing tech company as a Part-Time Customer Experience Specialist. We're seeking passionate individuals to elevate our client interactions while enjoying Austin's vibrant lifestyle. This flexible role offers hybrid work options and potential pathways to full-time positions for exceptional performers. Located downtown, you'll collaborate with innovative teams in a culture that values work-life balance and professional growth.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with product teams to improve service quality
- Identify upsell opportunities aligned with customer needs
- Maintain 95%+ customer satisfaction metrics
- Participate in bi-weekly training sessions
Qualifications
- 1+ years in customer service or tech support
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work flexible shifts (evenings/weekends)
- High school diploma; college degree preferred
- Experience in SaaS or tech industry a plus
- Austin local with reliable transportation