Job Description
Join UrbanTech Innovations, a cutting-edge tech firm serving Boston's dynamic market! We're seeking passionate Customer Experience Specialists to deliver exceptional service across our digital platforms. This role offers flexible full-time and part-time options with competitive compensation and growth opportunities. Perfect for professionals seeking work-life balance while making an impact in a fast-paced environment.
What You'll Love:
- Hybrid work model with 2 days remote/week
- Comprehensive training and development programs
- Health benefits and pension scheme (full-time)
- Collaborative culture in our London Tech Hub
Responsibilities
- Manage customer inquiries via chat, email, and phone
- Resolve technical issues with CRM platforms
- Document cases and maintain accurate records
- Collaborate with Boston-based product teams
- Analyze feedback to improve service quality
- Train new team members on processes
- Monitor customer satisfaction metrics
Qualifications
- 2+ years in customer support or tech services
- Proficiency with Zendesk/Salesforce platforms
- Excellent written and verbal communication
- Problem-solving and analytical mindset
- Ability to work flexible hours (including weekends)
- Basic HTML/CSS knowledge preferred
- Experience with US market practices