Job Description
Apex Digital Solutions is currently seeking a dedicated Weekend Technical Support Specialist to join our growing team in San Jose, California.
We are an urgent hiring initiative looking for individuals who thrive in a fast-paced environment and value flexibility. If you are looking for a part-time job that offers competitive compensation and a modern work culture, we want to hear from you.
The Role:
As a Weekend Support Specialist, you will be the first point of contact for our clients during critical business hours on Saturdays and Sundays. You will troubleshoot technical issues, manage service tickets, and ensure our customers experience seamless service.
Why Apply?
- Flexible Schedule: Work just the weekends you want.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Modern Tech Stack: Work with cutting-edge tools.
Responsibilities
- Provide expert technical troubleshooting for hardware and software issues.
- Manage and update customer support tickets efficiently.
- Communicate complex technical solutions to non-technical users in a clear, professional manner.
- Collaborate with the on-site engineering team to resolve escalated issues.
- Maintain a high level of customer satisfaction during peak weekend traffic.
- Document all technical resolutions and procedures.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Previous experience in technical support, IT helpdesk, or customer service (1+ years preferred).
- Strong problem-solving skills and logical reasoning abilities.
- Reliable transportation and availability to work Saturday and Sunday shifts.
- Excellent written and verbal communication skills.
- Proficiency with Windows, macOS, and basic networking concepts.