Job Description
Join the Team That’s Shaping the Future of Milwaukee!
We are urgently hiring a dedicated Part-Time Technical Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and enjoy helping people solve complex problems, this is the perfect opportunity for you.
Work during the evenings and weekends while enjoying a competitive salary, a collaborative culture, and the flexibility to balance your work and personal life.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during evening and weekend shifts.
- Diagnose and troubleshoot hardware and software issues with precision and a customer-first mindset.
- Document technical issues and resolutions accurately in our ticketing system.
- Escalate complex technical challenges to senior engineering teams for rapid resolution.
- Conduct product feedback sessions to help us improve our services.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or Computer Science is a plus.
- 1+ years of experience in customer service or technical support (Help Desk experience preferred).
- Strong understanding of operating systems (Windows, macOS) and common office software.
- Excellent verbal and written communication skills.
- Must be reliable and available to work flexible hours, including evenings and weekends.