Job Description
Are you a driven student looking to kickstart your career in technology? Apex Digital Solutions is currently hiring a Student-Friendly Tech Support Specialist in Charlotte, North Carolina. We value your education and offer flexible schedules to help you balance work and study.
We are looking for passionate individuals who want to gain hands-on experience in a dynamic tech environment. If you have a knack for problem-solving and a desire to learn, we provide the training and mentorship you need to succeed.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot hardware, software, and network connectivity issues.
- Document customer interactions and technical resolutions accurately.
- Collaborate with the engineering team to escalate complex issues.
- Maintain a high level of professionalism and customer satisfaction.
Qualifications
- Currently enrolled in a related degree program (Computer Science, IT, etc.) or recent graduate.
- Strong communication skills and a friendly demeanor.
- Basic knowledge of Microsoft Office Suite and operating systems.
- Reliable high-speed internet connection.
- Ability to work weekends or specific shifts as required.