Job Description
Are you a night owl seeking a role that offers both flexibility and professional growth? Apex Digital Solutions is currently hiring dedicated individuals for our Part-Time Night Shift Tech Support team in Colorado Springs.
We specialize in providing top-tier technical assistance to a global client base, and we are looking for like-minded individuals who thrive in a dynamic environment. Whether you are a student looking to gain experience or an experienced professional seeking a better work-life balance, we want to hear from you.
Why Join Us?
- Student-Friendly: Flexible scheduling to accommodate your class times.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the tech industry.
Take control of your career path with a company that values your contributions 24/7.
Responsibilities
- Provide exceptional technical support to customers via phone, chat, and email during night shifts.
- Diagnose and troubleshoot software, hardware, and network connectivity issues efficiently.
- Document all customer interactions and technical resolutions in our ticketing systems accurately.
- Maintain a high level of professionalism and empathy while managing difficult customer situations.
- Collaborate with the day-shift team to ensure seamless handover of ongoing technical cases.
- Stay updated on product knowledge and new technical procedures through ongoing training.
Qualifications
- High school diploma or equivalent; some college coursework is a plus.
- Basic computer literacy with a strong understanding of operating systems (Windows/macOS).
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Willingness to commit to rotating night shift schedules (e.g., 10 PM – 6 AM).