Job Description
Are you looking for Evening Part Time Jobs in San Francisco, CA?
Apex Digital Solutions is currently Urgent Hiring for a dedicated Technical Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and want to enjoy the benefits of a flexible work schedule, this is the perfect opportunity for you.
As a key member of our support team, you will be the first line of defense for our enterprise clients, ensuring seamless operations during our evening and weekend coverage windows. We offer competitive pay, a collaborative culture, and the flexibility you need to balance your lifestyle.
Why Apply?
- Flexible Evening and Weekend Shifts (Shift: 4:00 PM - 12:00 AM)
- Competitive hourly pay in San Francisco
- Opportunity for full-time conversion based on performance
- Modern office environment with hybrid work options
Responsibilities
- Provide high-quality technical support and troubleshooting for hardware and software issues via chat, email, and phone.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Document all customer interactions and technical solutions in the internal knowledge base.
- Collaborate with senior engineers and product teams to escalate complex issues efficiently.
- Maintain a professional and positive demeanor when assisting clients with sensitive technical problems.
- Conduct basic system diagnostics and guide users through complex troubleshooting steps.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Previous experience in technical support, customer service, or a helpdesk role.
- Strong understanding of Windows, macOS, and common office software (Microsoft Office Suite).
- Excellent written and verbal communication skills.
- Ability to work independently and prioritize tasks during off-peak hours.
- Flexibility to work evenings, nights, and weekends as required.