Job Description
We are seeking a dynamic Part-Time Technical Support Specialist to join our growing team in Chicago, IL. If you have a passion for technology and a knack for solving problems, we want to hear from you. We offer competitive pay and flexible evening and weekend shifts that work around your schedule.
In this role, you will serve as the bridge between our clients and our technical solutions. You will handle inquiries, troubleshoot issues, and ensure our users have a seamless experience. We pride ourselves on our collaborative culture and our commitment to employee growth.
Why Join Us?
- Flexible schedule with evening and weekend availability.
- Competitive hourly wage ($18.00 - $22.00).
- Health and wellness benefits for eligible full-time staff.
- Professional development and training opportunities.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat to a diverse client base.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all customer interactions, resolutions, and technical notes in our CRM system.
- Educate clients on product features and best practices to prevent future issues.
- Escalate complex technical tickets to the senior engineering team for resolution.
- Collaborate with the quality assurance team to identify common user pain points.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in customer support, help desk, or technical support roles.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Availability to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends.
- Proficiency with Windows, macOS, and basic troubleshooting of common peripherals.
- Must be self-motivated and capable of managing multiple tickets simultaneously.